Hotel and Catering

Hotel and catering

The hotel and catering industry includes all hotels, restaurants, campgrounds and holiday centers that can offer Wi-Fi to their guests. Discover today, in a non-exhaustive way, how ADIPSYS solutions meet the specific needs of hotel-restaurants, what benefits are derived from them as well as examples of applications.

YOUR NEEDS

  • Meet the expectations of the consumer (Wi-Fi service included)
  • Deploy an highly-targeted communication campaigns (up-selling & cross-selling) thanks to the Studio tool
  • Push the customer to rate your business to improve your reputation
  • Attract new customers to your business and reward the loyal customers
  • Be able to measure the customer experience in your establishment
  • With DNS Protect and Logview, ensure legal compliance: Hadopi law, anti-terrorism decree, RGPD law

your BENEFITS

  • Strengthen the reputation of your institution
  • Encourage guest to consume again in order to get more Wi-Fi
  • Get at your disposal an exploitable database for the implementation of communication and loyalty reward strategies
  • Get a better customer knowledge and deploy offers customized to their needs and/or improve services of your establishment
  • Improve customer satisfaction by analyzing feebacks completed via login portal
  • Increase cross-selling thanks to an highly-targeted communication

Applications

  • Offer a connection time in relation with the duration of the customer stay
  • Reduce waiting times by allowing customers to check-in / check-out or order online
  • Give to customers the opportunity to post their photos on their social networks during their stay (earned media)
  • Communicate on hotel services (cross-selling, up-selling)
  • Send promotional email to your customers to get them back
  • Identify your loyal customers thanks to device recognition to Wi-Fi network and reward them with promotional coupons
Motion design image: two friends in a restaurant do selfie and share it on their social network thanks to the Wi-Fi

Did you know ?

We give you the opportunity to test Hotspot Manager for free for several weeks so that you can see all the benefits. To do this, simply click on Free trial.